Managed IT & Cybersecurity for NYC & Long Island BusinessesWhen it comes to your MSP, you deserve the best. With technology solutions and support that optimize your business performance, engagement, and compliance, you can finally have the managed IT services and IT Support you've always wanted.
Elevate your business with ProActive Technology , a premier managed IT services provider in NYC and Long Island. As a leading provider of managed IT services, IT consulting, and IT support, we bring a proactive approach to solving your technology challenges. From professional IT services to managed network support, our comprehensive solutions are designed to enhance operational efficiency, improve cybersecurity, and drive business growth.
We specialize in offering scalable IT solutions that help businesses maintain high productivity while effectively managing costs. Our team excels in providing managed IT support and outsourced IT services, enabling you to concentrate on what truly matters.
Our IT consulting services are designed to offer actionable insights and proactive strategies, ensuring your technology infrastructure meets and exceeds industry standards.
We provide technology support services to help you focus on what matters.
Trusted Partners in your IT success
ProActive Technology is a top-tier provider of dependable, tailored managed IT services. Our core mission is to help your business grow and provide you with the peace of mind you deserve. Specializing in proactive IT support and managed network services, we ensure your systems remain secure, efficient, and up-to-date.
With over 20 years of continuous growth, our team brings decades of combined expertise in managed IT solutions across various technology platforms. We have successfully partnered with diverse industries and companies of all sizes. From local businesses to international corporations, our IT services and IT consulting are specifically tailored to meet each client's unique needs and challenges.
Every company needs feedback in order to grow and improve, and we’re no different. As a customer-centric IT company, we are always open to learning and evolving from our clients. Communication is paramount and we consider it an invaluable resource/strategic asset when making changes to our organization. We want all of our customers to be satisfied with our service as well as their experience with us.
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Most businesses are still waiting to figure out AI. We've already figured a lot of it out. Join PTG on June 10 for a 30-minute working session walking through 5 real AI systems we built and use to run our business, on real screens with real outcomes.
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A comprehensive guide helping small to mid-sized businesses transform IT from a reactive cost center into a strategic advantage through proper planning, vendor selection, and infrastructure decisions.
In today's digital age, businesses of all sizes face cyber threats on a daily basis. Small businesses are particularly vulnerable due to their limited resources and lack of dedicated IT staff.
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Choosing IT support is a decision most startup founders make once and then live with for years, which means most people making it have never done it before. This guide walks through what actually matters: pricing models, contract terms worth pushing back on, response-time benchmarks, whether you need fully managed or co-managed support, and a checklist to run any provider through before you sign.
Straight answers to the questions we hear most from businesses across NYC and Long Island.
Managed IT services for small and mid-sized businesses in the NYC and Long Island area typically run between $125 and $250 per user, per month, depending on the scope of coverage. That range usually covers help desk support, network monitoring, patch management, and baseline cybersecurity. Businesses with more complex compliance needs, such as those in financial services or healthcare, often land toward the higher end because of the added audit, documentation, and security requirements. Pricing also shifts based on device count, on-site visit frequency, and whether backup and disaster recovery are bundled in or billed separately. The most reliable way to get an accurate number is a short network assessment, which most providers, including PTG, offer at no cost.
A managed IT services provider (MSP) charges a flat monthly fee to proactively monitor, maintain, and secure a business's technology, while break-fix support bills hourly and only shows up after something has already gone wrong. Break-fix is reactive by design: nothing happens until a system fails, an employee submits a ticket, and a technician gets scheduled, which means downtime accumulates before anyone starts working the problem. An MSP model flips that sequence, with monitoring tools flagging issues before they become outages and a security stack running continuously in the background. For most businesses beyond a handful of employees, the predictable monthly cost of an MSP ends up cheaper than the compounding cost of downtime under break-fix.
PTG guarantees a response within minutes, not days, for active support requests, with critical issues like outages or suspected breaches prioritized ahead of routine tickets. Response time is measured from the moment a ticket is submitted to the moment a technician engages, not to full resolution, since resolution time varies by issue complexity. That first-response speed is backed by a Service Level Agreement. Two staffed locations, in Greenvale and Manhattan, mean a technician is rarely far from a client site when on-site work is needed.
Yes, PTG offers co-managed IT support designed to extend an existing internal IT team rather than replace it. This model works well for businesses that have one or two in-house IT staff who are stretched thin, need after-hours coverage, or want a second set of hands for projects like migrations, audits, or security hardening. The split is customized per client rather than a fixed package, since every internal team has different gaps.
Yes, PTG works with clients on NY DFS Part 500 and HIPAA compliance as part of its cybersecurity practice, alongside general NY SHIELD Act and PCI-DSS requirements for applicable industries. Compliance support typically includes risk assessments, documentation of security controls, employee training, and coordination with a client's legal or compliance counsel where formal attestation is required. PTG does not replace a client's compliance officer or legal counsel; it provides the technical infrastructure and documentation those roles depend on. Businesses in regulated industries, such as financial services and healthcare, should confirm the specific frameworks relevant to their situation during the initial assessment.
Onboarding with PTG typically takes two to four weeks from signed agreement to full coverage, depending on the size of the environment and how much documentation exists going in. The process starts with a discovery phase to inventory hardware, software, and existing vendor relationships, followed by deployment of monitoring and security tools across the network. PTG assigns a dedicated point of contact during onboarding so there's a single line of communication rather than a ticket queue for setup questions. Most clients are fully transitioned to standard support and response times within the first month.
Yes, PTG helps businesses adopt AI tools like Microsoft Copilot and Claude with proper security guardrails, access controls, and data governance in place before rollout. The goal is to avoid the two most common failure modes: employees using consumer AI tools with company data outside any oversight, or a business avoiding AI entirely out of security concern and losing the productivity upside. PTG's approach typically starts with an audit of what AI tools are already in use, followed by a governance framework covering data handling, user permissions, and acceptable use.
PTG specializes in IT and cybersecurity for family offices, hospitality and restaurant groups, and professional services firms across the NYC and Long Island market, with additional experience in manufacturing, construction, nonprofits, and education. Family offices in particular value the discretion and security-operations rigor PTG brings, given the sensitivity of the data involved. Hospitality and restaurant clients tend to need PCI-DSS-aware point-of-sale and network setups that hold up during high-traffic periods. Professional services firms, including accounting and finance practices, typically prioritize compliance-aware infrastructure and fast response during filing or audit deadlines. Across every vertical, the same named security stack and compliance fluency apply.
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