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ProActive Support

email
  • sales@ptg.co
  • support@ptg.co
call
  • 516.876.8200 Option 1
client portal

Frequently Asked

What is the best way to contact you?

The fastest way to receive support is to submit a ticket request to service@ptg.co detailing the issue, contact

What should I expect from ProActive as my MSP
  • As your MSP, you can expect professional timely responses based on the SLA for your organization.
  • When a ticket is opened, the ticket is added to a queue and then assigned to a technician; either in the order the ticket was received or based on the severity of impact.
  • On occasion tickets may need to be escalated to a senior technician if the issue is unable to be resolved in a timely manner.