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Frequently Asked

What is the best way to contact you?

The fastest way to receive support is to submit a ticket request to service@ptg.co detailing the issue, contact

What should I expect from ProActive as my MSP

As your MSP, you can expect professional timely responses based on the SLA for your organization.
When a ticket is opened, the ticket is added to a queue and then assigned to a technician; either in the order the ticket was received or based on the severity of impact.
On occasion tickets may need to be escalated to a senior technician if the issue is unable to be resolved in a timely manner.

What is an SLA

Service Level Agreement is our standard triage procedure. This determines the severity of impact.