You may need assistance from one of our engineers, however if you have rights and are able to install on your own you can follow these instructions
My PC is slow and it is difficult to get work done.
As silly as it sounds. Rebooting your computer properly can drastically improve your PC's performance. Doing so flushes the memory, halts memory leaks, clears tasks that may be eating up RAM. This should be done weekly at the minimum. This is sometimes the quickest way to resolve an issue and save yourself some time.
I forgot my password, can you tell me what it is?
Simply put, No. We do not keep records of individual users passwords. If you need assistance, we can assist you in getting your account unlocked and setup with a new password. Please contact our service department.