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New York Managed IT Services

Our service model in technology management gives you the confidence to leverage your IT capabilities effectively. Our remote monitoring and management services operate 24/7 to ensure your IT systems remain up-to-date. Our experienced team proactively identifies potential IT problems, protecting your business through managed security measures. With round-the-clock support & preventive services, we'll keep you ahead of IT issues, giving you peace of mind that IT assets are secure.

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We're here to exceed your IT needs.

No worries.

Rest assured that when ProActive manages your information technology you are in the best of hands. Our team of certified professionals is dedicated to providing the most reliable and secure technology solutions so that your business can focus on what matters most - your bottom line.

Avoid catastrophic issues.

Don't let a single issue stop your business dead in its tracks. Prevent equipment failure before it happens. Our disaster recovery services provide outstanding redundancy to keep protected from any emerging challenges. ProActive is also partnered with Shellproof Cybersecurity to give you the most secure network available.

Optimize your IT for less.

ProActive Technology can help you optimize your IT and reduce costs that could go unnoticed. Get on the phone with us today to learn more about the best solutions for your business. We offer bundles and custom service plans to cover everything from cyber security services, monitoring, after hours support and more.

Avoid hidden IT problems.

ProActive Technology delivers a blend of managed, on-site, remote, and monitored technology services to help you minimize risk, maximize productivity, and streamline performance.

The Manifest Hails The ProActive Technology Group as New York’s Most Reviewed B2B Leader for 2024

During the annual The Manifest Company Awards, The ProActive Technology group was officially spotlighted as one of the most reviewed and recommended B2B leaders in New York City!

The Manifest Hails The ProActive Technology Group as New York’s Most Reviewed B2B Leader for 2024


What are Managed IT Services?
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If you're a small business owner or entrepreneur, chances are that you are aware of the importance of IT, but it can be difficult to know where to begin. Many companies are not equipped to manage their own IT in-house or hire a full-time IT technician.

Enter ProActive Technology

We help you take control of your IT budget by maintaining all critical aspects of your network, including monitoring/responding to service tickets, installing patches and updates, as well as providing quick responses when things go wrong preventing headaches and stressful downtime.

We will handle the day-to-day monitoring of your systems, preventing downtime by proactively handling issues before they happen.

All this saves you time, money, and stress— three vital things any business needs.

Time- Having a Service Level Agreement (SLA) gives your company peace of mind knowing that any urgent technical issues will be dealt with in a timely fashion based on the severity.

Money- Budget and IT expenses can be calculated monthly, quarterly, or yearly by your MSP, making company budgets and operations manageable, as well as reducing unnecessary costs that could go unnoticed.

Stress- Equipment failure can be catastrophic to businesses of any size. The stress that comes with trying to coordinate an expedited repair of a network is not for the timid. Why not avoid this altogether?

Why you should choose Managed IT Services vs. Break/Fix
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There are a number of benefits to using new york managed IT services over the traditional break/fix IT model. First and foremost, managed IT services provide a more comprehensive solution that covers all aspects of IT management & maintenance. This means that businesses can rely on a single provider to take care of all of their technology needs, from infrastructure and security to software and applications.

Managed IT services also offer a number of other benefits. For example, they can help businesses save money on costs associated with IT maintenance and infrastructure upgrades. Additionally, MSPs can help businesses streamline their operations by automating certain tasks. This can free up staff time to focus on more important issues, such as marketing and sales.

Overall, managed services are a better option than break/fix IT services for businesses. They offer a comprehensive solution that can save businesses money and help maintain a higher level of efficiency.

Internal IT vs MSP?
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Each of these options has its benefits however hiring an in-house IT technician can be expensive and limiting. MSPs provide a number of benefits that are worth considering.

Here are four of the biggest:

1. Managed services are affordable. With managed services, you're not only getting the support of a professional IT team, you're also getting a plan that's tailored to your specific needs. This means that you won't have to spend money on services that you don't need, and you'll always have access to the latest technology.

2. Managed services are tailored to your business. When you use ProActive Technology Group, we are specifically trained to understand your company's needs. This means that they'll be able to provide you with the best possible service, no matter how complex your setup is.

3. Managed services are reliable and are backed by a team of experienced professionals. This means that you can be assured that your data and systems will be kept safe and operational.

4. Adaptability. As your business changes, so too does your IT needs. Utilizing an MSP, your IT team is always on hand to make sure that your systems are up-to-date and compliant with industry standards. This means that you can rest assured that your business will be running as smoothly as possible.

How to choose an MSP
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When choosing a New York Managed IT Services provider, it’s important to take into account your specific needs. To help you speed up the process, we’ve compiled a list of key considerations to help you make an informed decision.

Identify which IT services you need.

A short list of IT services can help you save time by narrowing down your search. Compile a list of the specific services you need, such as business continuity, software licensing, or mobile device management.

Compare prices.

Once you have a list of services, compare prices to find the best deal. Remember to factor in discounts and bundling options. Keep in mind that the least expensive option may not be the best option for your business.

Ask for references.

Ask your colleagues, clients, and other suppliers for referrals. They may have used a different MSP in the past, and they may be able to provide you with valuable information.

Check out online reviews.

Check out online reviews to get a sense of how satisfied customers are with the MSP’s services.

Ask for a demonstration.

Before finalizing your decision, request a demonstration of the MSP’s capabilities. This will help you get a feel for the MSP’s approach and the quality of the services they offer.

Do Managed IT services include cybersecurity?
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They often include cybersecurity as a component. Cybersecurity is an important aspect of IT, and many managed IT service providers offer various levels of protection, including firewall management, virus and malware protection, and data backup and recovery. Some providers also offer security assessments and security incident response planning as part of their managed IT services. However, it's always a good idea to check with the specific provider to see exactly what Cybersecurity services they offer, as the level of security can vary between providers.

Are Managed Cloud Services Included ?
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While closely related, Managed Cloud Services are generally considered separate offerings. Here's how they differ:

  • Managed Cloud Services: This is a more specialized service focusing on cloud-based solutions. It includes services like cloud storage, cloud backup, and cloud computing. Managed Cloud Services ensure that your cloud infrastructure is secure, scalable, and performs well.

While some MSPs offer Managed Cloud Services as part of their packages, it's not always the case. Businesses should consult with their MSP to understand what is included in their specific Service Level Agreement (SLA).

Why It Matters

Understanding the difference between these two services can help businesses make more informed decisions, optimizing both costs and operational efficiency.

What to Ask Your MSP

  1. Is cloud management included in our service package?
  2. What specific cloud services do you offer?
  3. Can we customize our service package to include Managed Cloud Services?

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