The typical hotel and conference center leverages a multitude of technology applications and platforms. They incorporate several automation processes, from Point of Sale (POS)terminals that handle food and beverage orders to a mobile app that provides real-time response to their guests every need. The applications may or may not be fully integrated.
However, because credit card payments are involved (i.e. guestroom, gift shop, spa services), it’s vital that every venue have a connected, secure solution that doesn’t compromise each guest’s identity and financial information.
Today’s blog post will talk about the best ways to keep your guests happy, ensure their data is protected, and keep them coming back every time-- all while reducing your headaches when it comes to management of various systems.
Do a complete inventory of your equipment, operating systems and apps.
All these questions are valid and once you have a complete assessment, the next steps will be easier.
Gather a detailed review of your Wi-Fi system.
This can be a time consuming, tedious task but it is necessary. A recent J.D. Power North America Hotel Guest Satisfaction Index Study found that Wi-Fi was the most important amenity of a guest’s stay. If you don’t have the resources internally to complete this task, consider outsourcing it.
Determine if your line of business applications (OPERA, etc.) are connected to one another.
This is where you determine if you are going to move to one integrated platform, build APIs between apps or remain committed to have silo applications.
What cybersecurity measures are in place?
Are you prepared for the potential (negative) effects of newer technologies?
These emerging technologies will have impact in three areas: infrastructure, connectivity and bandwidth (guest experience).
Get a Proactive Technology Group Consultation
Our hospitality IT specialists are ready to collaborate with you on all the challenges listed above. Call us at 516.876.8200 or fill out our contact form to schedule time with one of our technology specialists!