Seasoned
Incident Response for Long Island & NYC Businesses

Disconnect affected systems from the network without powering them off — that preserves forensic evidence in memory. Don't communicate with the threat actor. Don't pay the ransom yet. Screenshot ransom notes and file extensions. Notify only your immediate leadership and insurance broker. Then call an incident response team. The first hour determines whether the attack stays contained or spreads to backups.

Not before consulting an incident responder, your cyber insurance carrier, and legal counsel. Paying may violate OFAC sanctions depending on the threat actor's affiliation, doesn't guarantee a working decryptor, and signals to other groups that you'll pay again. A qualified IR team will evaluate whether backups, public decryptors, or partial recovery make payment unnecessary, and will manage the negotiation if payment is the right call.

No — disconnect it from the network instead. Powering off wipes the memory-resident evidence (running processes, encryption keys in RAM, decrypted file fragments) that forensic responders use to identify the attacker and sometimes recover data without paying. Unplug the network cable or disable Wi-Fi, then leave the system running.

Our 24/7 hotline routes directly to an on-call responder, not a ticketing queue. A Senior Engineer will be notified within 15 minutes. Active containment typically starts within 1 hour. On-site response across Long Island and NYC is available the same day.

Yes. PTG coordinates with breach coaches, panel counsel, and approved forensic firms on insurer rate sheets. We provide the documentation carriers require for claims and align our response with policy terms so coverage isn't jeopardized. If you're unsure of your carrier or policy details, we'll help locate them.

An MSP keeps you running day to day; an incident response team is specialized for the worst day. The two are complementary. A retainer guarantees faster response, locks in rates, and gives you a team that has already mapped your environment — meaning hour one is faster when it counts. PTG's MSP and IR teams are integrated, so retainer clients get a unified handoff between routine support and active response.

Disaster recovery restores systems and data — it answers "how do we get back online?" Incident response investigates the cause, contains the threat actor, and prevents the same breach from recurring — it answers "what happened, who did it, and is it really over?" After a cyber incident, doing DR without IR is how organizations get re-encrypted three weeks later by the same threat actor still inside the network.

Often yes. The NY SHIELD Act requires notification to affected New York residents and the NY Attorney General when private information is exposed. Financial services firms under NY DFS Part 500 have a 72-hour reporting requirement to the regulator. Healthcare, education, and government contracts add their own obligations. PTG's incident report includes the facts your counsel needs to make notification decisions on time.

We follow chain-of-custody procedures consistent with FBI and federal court standards: forensic imaging of affected systems before remediation, hash verification, time-stamped logs, and documented handling. If your case goes to law enforcement or civil litigation, our work product holds up.

Yes, when negotiation is the right call — but always coordinated with your insurer, counsel, and OFAC compliance review. Direct negotiation by the victim almost always raises the ransom and never helps. If a decision is made to engage, we manage all communication through dedicated channels built for this work.

You receive a written incident report covering scope, root cause, actions taken, and recommendations. We hold a leadership closeout meeting. If you want PTG ongoing, we transition to managed cybersecurity and IT services. If not, you leave the engagement with a hardened environment, a documented playbook, and a relationship to call on if anything resurfaces.