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Service Plans

Standard

Service Plan
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24x7x365 Support Response
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Managed Anti-Virus / Anti-Malware
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RMM Application on all Devices
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Microsoft Updates and Supported Firmware Updates
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24x7x365 Infrastructure Monitoring
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Managed Premium Firewall & Switching
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Unlimited Remote Support & Monitoring
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Unlimited Onsite Support Mon-Friday 9am-9pm
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After hours support VIP rates
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Password Management System
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Application Protection VIP rates
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SIEM Monitor VIP rates
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IT Documentation
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Monthly Executive Report
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Bi-Annual Technology Business Review Meeting
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Bi-Annual Technology Adoption Session

Premium

Service Plan
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24x7x365 Support Response
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Managed Anti-Virus / Anti-Malware
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RMM Application on all Devices
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Microsoft Updates and Supported Firmware Updates
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24x7x365 Infrastructure Monitoring
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Managed Premium Firewall & Switching
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Unlimited Remote Support & Monitoring
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Unlimited Onsite Support
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After hours support
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Password Management System
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Dark Web Monitoring
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Simulated Phishing Attack / Training
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Bi-Annual Vulnerability Scan Internal / External
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Application Protection
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SIEM Monitor VIP Rates
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IT Documentation
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Monthly Executive Report
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Annual Asset & Inventory Management Report
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Annual IT Budget Preparation
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End User Training Program
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Quarterly Technology Business Review Meeting
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Quarterly Technology Adoption Session

Zero-Trust

Service Plan
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24x7x365 Support Response
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Managed Anti-Virus / Anti-Malware
check
RMM Application on all Devices
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Microsoft Updates and Supported Firmware Updates
check
24x7x365 Infrastructure Monitoring
check
Managed Premium Firewall & Switching
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Unlimited Remote Support & Monitoring
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Unlimited Onsite Support
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After hours support
check
Password Management System
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Dark Web Monitoring
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Simulated Phishing Attack / Training
check
Quarterly Vulnerability Scan Internal / External
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Application Protection
check
SIEM Monitor
check
IT Documentation
check
Monthly Executive Report
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Bi-Annual Asset & Inventory Management Report
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Bi-Annual IT Budget Preparation
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End User Training Program
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Monthly Technology Business Review Meeting
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Monthly Technology Adoption Session

Standard

Service Plan

Premium

Service Plan

Zero-Trust

Service Plan
SUPPORT
24x7x365 Support Response
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check
check
RMM Application on all Devices
check
check
check
Microsoft Updates and Supported Firmware Updates
check
check
check
Managed Anti-Virus / Anti-Malware
check
check
check
24x7x365 Infrastructure Monitoring
check
check
check
Managed Premium Firewall & Switching
check
check
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Unlimited Remote Support & Monitoring
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Unlimited Onsite Support
M-F, 5:00 AM -8:00 PM EST
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After-Hours Support
VIP Rates
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SECURITY
Password Management System
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Dark Web Monitoring
Billable
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Simulated Phishing Attack / Training
Billable
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Vulnerability Scan Internal / External
Billable
Bi-Annual
Quarterly
Application Protection
VIP Rates
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check
SIEM Monitor
VIP Rates
VIP Rates
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MANAGEMENT
IT Documentation
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check
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Monthly Executive Report
check
check
check
Asset & Inventory Management Report
Billable
Annual
Bi-Annual
IT Budget Preparation
Billable
Annual
Bi-Annual
Technology Business Review Meeting
Bi-Annual
Quarterly
Monthly
End User Training Program
Billable
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Technology Adoption Session
Bi-Annual
Quarterly
Monthly
SERVICES
Office365 Business Premium License
Billable
Billable
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Office365 Backup License
Billable
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Manual Backup Testing
Billable
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BDR as a Service
Offsite Storage Costs TBD
Offsite costs up to 1TB Free
Offsite costs up to 5TB Free
Simulated Mock BDR Test
Billable
Annual
Bi-Annual
Building Relationships, Humanizing Technology.