Service Plans
Standard
Service Plan
Support Features
24x7x365 Support Response
Managed Anti-Virus / Anti-Malware
RMM Application on all Devices
Microsoft Updates and Supported Firmware Updates
24x7x365 Infrastructure Monitoring
Managed Premium Firewall & Switching
Unlimited Remote Support & Monitoring
Unlimited Onsite Support Mon-Friday 9am-9pm
After hours support VIP rates
Security Features
Password Management System
Application Protection VIP rates
SIEM Monitor VIP rates
Management Features
IT Documentation
Monthly Executive Report
Bi-Annual Technology Business Review Meeting
Bi-Annual Technology Adoption Session
Premium
Service Plan
Support Features
24x7x365 Support Response
Managed Anti-Virus / Anti-Malware
RMM Application on all Devices
Microsoft Updates and Supported Firmware Updates
24x7x365 Infrastructure Monitoring
Managed Premium Firewall & Switching
Unlimited Remote Support & Monitoring
Unlimited Onsite Support
After hours support
Security Features
Password Management System
Dark Web Monitoring
Simulated Phishing Attack / Training
Bi-Annual Vulnerability Scan Internal / External
Application Protection
SIEM Monitor VIP Rates
Management Features
IT Documentation
Monthly Executive Report
Annual Asset & Inventory Management Report
Annual IT Budget Preparation
End User Training Program
Quarterly Technology Business Review Meeting
Quarterly Technology Adoption Session
Zero-Trust
Service Plan
Support Features
24x7x365 Support Response
Managed Anti-Virus / Anti-Malware
RMM Application on all Devices
Microsoft Updates and Supported Firmware Updates
24x7x365 Infrastructure Monitoring
Managed Premium Firewall & Switching
Unlimited Remote Support & Monitoring
Unlimited Onsite Support
After hours support
Security Features
Password Management System
Dark Web Monitoring
Simulated Phishing Attack / Training
Quarterly Vulnerability Scan Internal / External
Application Protection
SIEM Monitor
Management Features
IT Documentation
Monthly Executive Report
Bi-Annual Asset & Inventory Management Report
Bi-Annual IT Budget Preparation
End User Training Program
Monthly Technology Business Review Meeting
Monthly Technology Adoption Session
SUPPORT
24x7x365 Support Response
RMM Application on all Devices
Microsoft Updates and Supported Firmware Updates
Managed Anti-Virus / Anti-Malware
24x7x365 Infrastructure Monitoring
Managed Premium Firewall & Switching
Unlimited Remote Support & Monitoring
Unlimited Onsite Support
M-F, 5:00 AM -8:00 PM EST
After-Hours Support
VIP Rates
SECURITY
Password Management System
Dark Web Monitoring
Billable
Simulated Phishing Attack / Training
Billable
Vulnerability Scan Internal / External
Billable
Bi-Annual
Quarterly
Application Protection
VIP Rates
SIEM Monitor
VIP Rates
VIP Rates
MANAGEMENT
IT Documentation
Monthly Executive Report
Asset & Inventory Management Report
Billable
Annual
Bi-Annual
IT Budget Preparation
Billable
Annual
Bi-Annual
Technology Business Review Meeting
Bi-Annual
Quarterly
Monthly
End User Training Program
Billable
Technology Adoption Session
Bi-Annual
Quarterly
Monthly
SERVICES
Office365 Business Premium License
Billable
Billable
Office365 Backup License
Billable
Manual Backup Testing
Billable
BDR as a Service
Offsite Storage Costs TBD
Offsite costs up to 1TB Free
Offsite costs up to 5TB Free
Simulated Mock BDR Test
Billable
Annual
Bi-Annual
Building Relationships, Humanizing Technology.